Director, Product Management – Revenue Technology and Growth

About Our Client

Our client is a global technology company changing the way people experience entertainment. They build the technology behind immersive, shared experiences across sports and entertainment, science and education and parks and attractions, with state of the art venues where fans feel like they are right inside the action. Headquartered in Los Angeles and with an expanding venue footprint across the US, they are building a world class team to scale their commercial and revenue business.

The Opportunity

We are looking for a Director, Product Management, Revenue Technology and Growth to join their team. You will own the buildout and ongoing evolution of the platforms that power marketing, growth and revenue operations, serving as the primary product partner for Marketing, Finance and Venue Operations. You will lead the architecture of the CRM and lifecycle marketing infrastructure, own the customer data platform layer, drive conversion across the digital purchase funnel and be accountable for the dashboards and data infrastructure the business relies on to make decisions. This is a true builder role leading a small squad. Check it out!

Requirements

• 7+ years in product management focused on marketing technology, growth or revenue platforms, with 3+ years in a senior or director level role
• Hands on experience owning and building marketing technology infrastructure, including CRM, lifecycle marketing, CDP and acquisition surfaces, not just managing vendors or coordinating requests
• Track record as a true product partner to Marketing, turning campaign and audience strategy into durable platform capabilities that reduce Engineering dependency over time
• Hands on experience with platforms such as Braze, Segment, Salesforce Marketing Cloud, Iterable or equivalent CRM and CDP tooling
• Experience owning or governing business intelligence infrastructure, including dashboard accountability, marketing attribution and metrics governance
• Proficiency with BI tools such as Looker, Tableau, Grafana or equivalent, with the ability to critically evaluate dashboard quality and coverage
• Strong analytical foundation, comfortable defining metric logic, writing data requirements and partnering with data engineers
• Experience establishing experimentation frameworks (A/B and multivariate) focused on conversion and engagement
• Proven ability to manage competing priorities across Marketing, Finance, Sales and Venue Operations
• Track record of delivering on time alongside Program and Engineering teams
• Familiarity with digital ticketing systems, dynamic pricing and discount or promo tooling
• Proficiency with AI powered productivity tools and interest in applying AI to marketing operations and product workflows
• Background in sports, entertainment, hospitality, travel or venue based businesses preferred

Responsibilities

• Lead the architecture and implementation of the CRM and lifecycle marketing infrastructure, including tooling decisions, data contracts and integration with ticketing and venue systems (Braze or equivalent)
• Own the customer data platform layer, defining how customer profiles are built, enriched and segmented across venues, events and digital touchpoints
• Drive the buildout of acquisition surfaces, including campaign landing pages, SEO optimized discovery experiences, referral mechanics and partner distribution integrations
• Define product requirements for marketing automation workflows such as triggered messaging, behavioral targeting, loyalty mechanics and re engagement flows
• Partner with Marketing leadership to turn campaign strategy and audience goals into platform capabilities with clear timelines and measurable outcomes
• Own the integrity, accuracy and evolution of marketing performance and business dashboards in partnership with analytics, and implement a consistent metrics framework across Marketing, Finance and executive reporting
• Partner with Data Engineering and Analytics on dashboards tracking funnel performance, campaign ROI, audience health, venue level revenue drivers and acquisition metrics
• Serve as the product owner for data quality across marketing systems, identifying gaps, attribution blind spots and stale metrics and driving resolution
• Establish and maintain experimentation frameworks that measure conversion and engagement at each funnel stage and feed learnings into prioritization
• Drive conversion optimization across the digital purchase funnel, from event discovery through checkout, including pricing presentation, upsell placement, urgency mechanics and checkout friction reduction
• Prioritize growth levers across organic, paid, referral and partner channels and translate pricing, demand forecasting and inventory goals from Revenue Management into product requirements
• Own product intake and prioritization for Finance and Revenue Management, with a shared backlog, consistent cadences and clear trade off rationale
• Support ERP integration work across venue and finance operations and identify opportunities to automate revenue operations workflows
• Lead a small product squad and report progress to the VP, Product Management and executive stakeholders with clear, data backed narratives

Opportunity Details

• Full-time opportunity (direct hire)
• Hybrid in Los Angeles, onsite at least 3 days per week
• Some travel required
• Salary range: $165,000 to $200,000
• Reports to the VP, Product Management and leads a small product squad

Interested? Get in touch with our Recruiters at apply@onbench.com and schedule a confidential talk for more details!