About Our Client
Our client is a mission-driven nonprofit operating in the K–12 education sector. Over the past decade, they have partnered with schools, districts, and communities across the country to rethink how learning experiences are designed, moving away from top-down reform toward community-led design processes where students, families, educators, and administrators co-create the future of their schools.
The Opportunity
We’re looking for a Salesforce Administrator to manage and optimize our client’s Salesforce environment, ensuring data quality, user access, reporting, and key integrations run smoothly.
You’ll work closely with internal teams, provide user support and training, maintain documentation, and help evolve the Salesforce platform as business needs grow — including future improvements to Flows, integrations, and AI capabilities
Requirements
- 5+ years of hands-on Salesforce administration experience in a production org
- Salesforce Certified Administrator
- Strong command of user management: profiles, permission sets, roles, sharing, and login troubleshooting
- Experience with data imports, exports, and cleanup at volume (Data Import Wizard, Data Loader, or similar), including deduplication and data quality monitoring
- Comfortable building and maintaining page layouts, Lightning record pages, list views, reports, and dashboards
- Experience administering managed packages and third-party integrations, including working with vendor support to troubleshoot issues and manage package updates
- Working knowledge of Flow Builder
- Clear communicator who enjoys training non-technical users and writing documentation they will actually use
- Fluent English (written and spoken)
Responsibilities
- Onboard and offboard users, configure their access correctly, and provide first-line troubleshooting for logins, permissions, and errors
- Run "Salesforce 101" training for new users and targeted training on integrations
- Import data in batches (contacts, accounts, projects), handle ad-hoc exports, and maintain the automated export tools teams rely on
- Monitor data quality and lead cleanup efforts
- Update page layouts, list views, and reports as team needs evolve, so people can find the right data at the right time and their workflows stay simple
- Maintain and improve Einstein Activity Capture so emails and calendar events with external contacts are captured, and set it up for individual users
- Manage the Salesforce and Mailchimp integration, including the business rules behind newsletter segments ("stakeholder groups")
- Keep the Salesforce and Slack configuration current as capabilities and user needs change
- Act as the first-line technical contact for Certinia: internal user errors, package updates, and debugging with the Certinia team
- Improve and expand technical documentation and user-facing training materials
- As needs and capacity allow, take on larger changes to objects and Flows, improve integrations with other platforms (donations, task management, job applications, webinars, data entry forms), and help build out AI functionality
Nice to have
- Certinia (FinancialForce) PSA experience
- Nonprofit Salesforce experience (NPSP or Nonprofit Cloud)
- Einstein Activity Capture configuration with Google Workspace
- Mailchimp for Salesforce and Salesforce for Slack integrations
- Advanced Administrator or Platform App Builder certification
- Exposure to Salesforce AI features (Einstein, Agentforce) or AI-assisted data cleanup
Opportunity Details
- Remote, long-term role in LATAM
- Full-time opportunity with an ongoing contract
- Opportunity to own the front-end workstream and help shape an AI-native platform for a mission-driven education nonprofit
Interested? Get in touch with our Recruiters at apply@onbench.com and schedule a confidential talk for more details!