About Our Client
Our client is a global leader in employee communications technology, helping hundreds of enterprise organizations worldwide connect and engage their entire workforce — from desk-based teams to frontline workers. Their SaaS platform brings together a branded employee app, intranet, AI-powered communications tools, and analytics into one seamless solution, trusted by major brands across manufacturing, healthcare, retail, and logistics. Backed by significant investment and on a strong growth trajectory, they have scaled rapidly across North America and Europe and continue to expand their product and team.
The Opportunity
We are looking for a Studio Lead to join their team and own the content workstream throughout the client’s implementations. You will work alongside the client’s business PM and implementation consultant, keeping the editorial standard high, unblocking content producers, and ensuring the client receives high-quality content from kickoff through handover. Check it out!
Requirements
- 8+ years of experience in internal communications, digital workplace, or enterprise content strategy.
- Experience delivering content projects on an internal communications platform, enterprise intranet, or digital workplace environment.
- Experience managing producers or writers in a delivery setting with accountability for deadlines.
- Strong editing and rewriting skills with a hands-on approach to content quality.
- Experience with Staffbase or an equivalent platform, such as Firstup, Simpplr, LumApps, Workvivo, Unily, SharePoint Online, Confluence, or Interact.
- Comfortable working with senior client stakeholders and able to push back when the request and deliverable do not align.
- Strong project management and communication skills.
- Comfortable working with client source content in Microsoft 365, SharePoint, Teams, and Google Workspace.
- Familiarity with project management tools such as Jira, Asana, Monday, or equivalent.
- Comfortable using Slack or Microsoft Teams for client-facing communication.
- Ability to understand and work within a customer's existing source environment, as well as the Staffbase destination.
Responsibilities
- Own the content workstream against the launch plan, including weekly status reporting to all three PMs.
- Maintain editorial standards and quality across every page that ships.
- Lead the producer team through daily 15-minute standups, keeping work moving and addressing blockers.
- Review and edit work product before it goes to the client for sign-off.
- Coordinate with SMEs and senior stakeholders to resolve questions and keep producers unblocked.
- Act as the escalation point for SME availability, scope movement, and content-related issues.
- Join joint check-ins with the client Business PM and Staffbase Implementation Consultant, typically twice per week.
- Manage client-facing communication around anything that impacts schedule, scope, or quality.
- Create handover documentation so customers can run the operation themselves after launch.
- Keep delivery aligned with the SOW launch date and surface risks early, ensuring there are no client-side surprises about content state during the final two weeks.
- Build strong delivery relationships that support repeat engagements and follow-on opportunities where applicable.
- Staffbase Campus certification, or willingness to complete it before your first engagement. Sandbox practice will be provided before client work.
- Prior consulting or agency experience, including familiarity with utilization and chargeable hours.
- Working knowledge of Microsoft Viva, including Connections, Engage, and Topics, and how it compares with Staffbase.
- Experience working with or understanding platforms such as Firstup, Simpplr, LumApps, Workvivo, Unily, Haiilo, or Poppulo.
- Internal communications experience in healthcare, financial services, or manufacturing.
- Experience working with customers migrating from SharePoint Online, Microsoft Viva, Confluence, Igloo, Interact, or Jive.
- Familiarity with the broader employee experience platform landscape and the ability to compare notes with customers who have evaluated multiple vendors.
Opportunity Details
- Long-term contract
- Remote from LATAM
- Opportunity to work with a global leader in employee communications and experience technology.
Interested? Get in touch with our Recruiters at apply@onbench.com and schedule a confidential talk for more details!